In a heartwarming display of integrity and commitment to excellence,
frontliners at SM City Mindpro have become shining examples of honesty and
goodwill, earning admiration from the community they serve. Their commendable
actions not only uphold SM’s core values but also reflect the spirit of
trustworthiness and responsibility that strengthens the bond between the mall
and its patrons.
Recently, an inspiring incident unfolded when one of SM City Mindpro’s security guards, SG Yusop Salaide, demonstrated exceptional honesty by returning a lost item to its rightful owner. The item, a wallet containing cash and important IDs and cards, was found in the mall premises and promptly turned over to the Customer Relations Services office. Through swift action and coordination, the rightful owner was located, and the wallet was safely returned, intact.
This act of integrity is not an isolated case. Time and again, the frontliners of SM City Mindpro—including security personnel, maintenance staff, and customer service representatives—have gone above and beyond their duties to ensure a safe, honest, and welcoming environment for all. Whether it’s assisting customers, safeguarding belongings, or providing heartfelt service with a smile, these everyday heroes exemplify the values of integrity and compassion.
“At SM, we believe in creating a culture where trust and honesty thrive. Our frontliners play a pivotal role in making this vision a reality,” said Elmer Gregorio, Customer Relations Services Manager of SM City Mindpro. “Their actions inspire not just their colleagues but the entire community to uphold these values in their daily lives.”
The mall’s commitment to fostering a values-driven culture extends beyond individual acts. Through various training programs and initiatives, SM ensures that its employees are equipped with the knowledge and support needed to uphold ethical standards and deliver exceptional service. This dedication to integrity resonates deeply with SM’s mission of making everyday life better for every Filipino.
Community members have also taken notice of these inspiring deeds. Many patrons have expressed their gratitude and admiration for the frontliners, sharing their positive experiences on social media and encouraging others to follow suit. Such stories serve as a testament to the profound impact of honesty and kindness, creating ripples of positivity throughout Zamboanga City.
From January until November of 2024, over 5 million pesos worth of valuable items and cash have been successfully turned over to the rightful owners. The exemplary behavior of SM’s frontliners not only enhances the shopping experience, but also reinforces the mall’s role as a trusted partner in the community.
For more inspiring stories and updates, follow SM City Mindpro on all
social media platforms or visit the mall today. Let’s continue to create
moments that matter, one act of kindness at a time. (PR)
